![]() ![]() For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. You will use email and chat applications to give clients quick answers to simple product issues. ![]() Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. ![]() You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. The environment is fast-paced and exciting but you must have the passion to be part of building an amazing company from the beginning! Blue Hexagon has a world class team in deep learning and security who have previously worked at companies such as Qualcomm, Amazon, Symantec, Fire Eye, Palo Alto Networks, Intel, Microsoft, and Cisco. We have premier VC-backing that offers competitive equity and pay packages as well as medical, dental, vision, 401k, flex hours, and amazing teammates. Vendors we have worked with: Adobe, Oracle, Salesforce.Blue Hexagon is a the only real-time Threat solution powered by neural computing. ![]() We help companies navigate these mostly unknown waters with a group of strategic and technical consultants that work hand in hand with the in-house teams during the acquisition process, the implementation and the day-to-day use of their Marketing Cloud Stack. Technology, however, becomes effective only with proper strategy: Data acquisition, management, activation and monetization require a framework that is aligned with the company strategy, Marketing KPI’s and available resources. We believe that in order to deliver a remarkable customer experience, a company must first take the necessary steps to properly understand its customers, and their preferences and behavior, for which the optimal tool is the CDP. Opportune contact means better communication, less noise,and optimized spend. With offices in Mexico and Bogota, we focus on helping companies reach their customers at the right channel at the right moment. Hexagon Data is a leading Customer Data Strategy firm in LATIN AMERICA. ![]()
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